Frequently Asked Questions

1. What is Malo’o?

Malo'o is pronounced [Mal-oh-oh] and it means "dry" in Hawaiian.

Malo'o was started in early 2016 with a mission to enable outdoor adventurers to enjoy more of what they love to do by giving them a simple and efficient way to dry and hold their gear, while on the go.

Malo’o racks are designed to hang from the side view mirror of any car, truck, van, or RV and to dry and hold wetsuits, towels, clothes, fishing rods, guns, and other outdoor gear.
 

2. How is Malo’o different from other hangers and racks? 

Unlike others, the Malo’o DryRack was designed to be used inside or outside for drying and holding surfing, snowboarding, camping, hunting, and fishing gear. Besides having 2 bars, which others don’t, the Malo’o gear rack can open fully and be attached to any surface via a suction cup or cinch strap.

Other hangers and racks are designed to be used inside or outside and have a limited capacity. Malo’o is the only vehicle-mounted rack with two drying bars and is padded to not scratch.
 

3. What can I hang from the Malo’o DryRack?

 

Use your imagination! Almost anything weighing up to 20 lb will hang securely from the Malo’o DryRack and Fish & Game Rack.

Some items that we’ve seen are wetsuits, towels, bathing suits, booties, hats, gloves, socks, pants, helmets, underwear, jackets, scarfs, backpacks, life jackets, purses, sandals, waders, fly fishing gear, waterproof backpacks, RV accessories, dry bags, guns, and tactical vests. Please see our mounting page for more ideas. Tag us @malooracks on social to share how you use yours!

 4. What can the Malo’o DryRack hang from?

The Malo'o DryRack was designed to hang over the side view mirror of cars, trucks, vans, and even RVs. But that wasn’t good enough, we wanted you to be able to take the Malo’o car rack with all of your outdoor gear, anywhere, and now you can. Stick the Malo’o suction cup to smooth shower walls, glass, RV ceilings, windows, doors, any smooth surface where you can maintain suction. The suction cup hook was designed to hold the top of the Malo’o DryRack perfectly. Simply attach the suction cup, inside or out, and place the DryRack padded handle in the suction cup hook. Make sure the rubber padding behind the hinges is also making contact, and you’re good to go.


The Malo’o cinch strap will cover you just about anywhere else. Fully open the DryRack and attach it to trees, poles, rafters, beams, roof racks, and more with our cinch strap. Please see our mounting page for more ideas.
Tag us @malooracks on social to share where you hang yours!

 5. What about cars with automatically folding mirrors?

It is NOT recommended to be used on the side view mirror of vehicles with automatically folding mirrors. Some vehicles will sense the car rack and stop closing, while others might damage it. We suggest hanging the rack with a Malo'o suction cup or cinch strap from the top of the side window or other suitable location.

6. What about cars that have a curve that prevents the rack and bumpers from fully resting on the side?

While Malo'o car racks work on almost any vehicle, it may not work on everyone due to vehicle styling. When using the Malo'o racks on the side-view mirror the handle should rest behind the side mirror and the two rubber bumpers on the side of the car. If this is not possible, we recommend using a Malo'o cinch strap or Malo’o suction cup and attaching the gear rack to a different location on the vehicle. See attachment examples on the mounting page

7. I have a low car and my wetsuit touches the ground, what can I do?

You can attach the DryRack to other parts of your car with the Malo'o cinch strap or suction cup. If your car has a frame around the windows, you can lower the window a crack and strap the car rack to the top of your door frame 

Malo'o Drying Racks

If your vehicle does NOT have a frame around the window, then you can use the coat hook inside the vehicle. Make a loop with the strap around the DryRack handle and pass through the window and hook over the coat hook. In both these cases, the DryRack will rest on your window and you can then dry your gear. Alternatively, you can use the Malo’o DryRack Suction Cup Combo

Malo'o Drying RackMalo'o Fish & Game Rack

8. My Rack is not touching the side of my car?

Although Malo'o racks fit the majority of cars, manufacturers are always changing body styles. If your car has a body curve or ridge below the side mirror and the rubber hinge bumpers won't sit flat against the side of the vehicle. A simple hack is to wrap some weatherstripping around the top of the rack where it meets the curve of the body. Once resting on that, dry away! See an example here.

9. I fully open it. Is it broken?

No. We made the drying rack to fully open so it could be hung from trees, poles, etc. Pull the bottom and top bars together to collapse to open position or fully close.

10. The tray in my Fish & Game rack is tight when I place behind bars, is that correct?

Yes, we made the back of the tray tight when placed between the back bar and the hinges. Since there is no back support on the tray when used in this position, the corners of the back of the tray fit inside on the inside of the hinges. You may pull the hinges out slightly to make sure the tray has a tight fit. 

11. The Waterproof Seat Covers have a smell, what shall I do?

The Waterproof Seat Covers are made from three layers of neoprene material that use glue to bond them. On occasion, the glue can create an odor. There is nothing wrong with the covers, just the covers in a well-ventilated area and the odor will go away. 

12. What kind of shipping do you use for U.S. purchases?

At this time, we use FedEx Ground and DHL e-commerce for standard delivery and USPS for expedited delivery.  

13. How are international orders handled?

International orders are handled by Authorized International Distributors (click here for list) as the shipping costs are lower and the importation process faster. 

14. What is your return policy?

If you are not 100% satisfied with your purchase and it was made online, you can return your order to the warehouse within 30 days for a full refund. Please contact us here to initiate the return process.

15. I need to cancel an order, what do I do?

If you would like to cancel your order, please contact us here as soon as possible and we’ll do our best to cancel it before it leaves the warehouse.

16. Do your products have a warranty?

Malo’o products are built to last. We stand behind every product we ship and work hard to set right any wrongs you may experience with our products. If you experience issues, please contact us here and let us know  1) when you bought your gear rack, 2) where you bought it, 3) the problem you are experiencing. Please remember to activate your warranty here.

17. Can I share a picture of me using my Malo’o DryRack with you?

Yes, we would love it if you did! Please send a picture to here or tag us @malooracks

18. Do you offer wholesale pricing?

Yes, we do! Please contact us here for more information.

19. Can I blog about your product?

Yes! Please contact us here about becoming a guest blogger. 

20. Is the DryRack Recyclable? 

Yes! Malo'o gear racks are made from Polypropylene which is a polymer plastic that is a member of the ‘polyolefin’ (polymers produced from alkenes) family. It is a highly versatile material that has many beneficial physical properties, and most importantly it is also recyclable.


If you would like to recycle your Malo’o Waterproof Backpack, DryRack , or Fish & Game Rack please contact your local recycler or send it to us at 5910 Sea Lion Place #140, Carlsbad, CA 92010

21: Safety: 

The Malo'o DryRack and Fish & Game Rack are for hanging items not exceeding 20 pounds or 9Kg. Do not use for items that move or change weight while on the gear racks. Do not use to hold animals or humans. Make sure when placing the racks and items to dry that they do not interfere with other vehicles. It is NOT recommended to drive with and car racks on the side view mirror as it may inhibit the use of the side view mirror. The Malo'o DryRacks are warranted to be free from defects for the life of the product. Return a defective product to any authorized location for a replacement. The user accepts and acknowledges that misuse of any Malo’o product, or failure to properly maintain the Malo’o products, invalidates the warranty. THIS IS THE ONLY WARRANTY, EXPRESS OR IMPLIED FOR THE USE OF THE MALO'O PRODUCTS. MALO'O AND ANY AUTHORIZED MALO'O RESELLER ARE NOT LIABLE FOR ANY CONSEQUENCES OF USE OR FAILURE OF USE OF MALO’O PRODUCTS IN ANY APPLICATION, INCLUDING LIABILITY FOR DAMAGE, INJURY, DEATH, OR OTHER POSSIBLE LOSS RESULTING FROM USER'S USE OF MALO’O PRODUCTS. MALO'O IS NOT RESPONSIBLE FOR THE CONSEQUENCES, DIRECT OR INDIRECT, OF ANY TYPES OF DAMAGE FROM THE USE OF THE MALO'O PRODUCTS.


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